Client support
Get IT support now
Existing Crew IT clients can call us, send a support request using the form below or start a secure remote session. For anything urgent, call.
Support request
Send us a support request
Tell us what is happening and we will pick it up and keep you updated. For anything urgent, call 07 5620 1016.
Urgent issue
Systems down, a security scare or nobody can work? Call us straight away so we can start immediately.
Everyday requests
Use the support form for non-urgent issues, changes and new user requests, so nothing is lost and you can track progress.
Remote session
Our technician will ask you to start a secure remote session. You approve the connection and can watch everything we do.
Stay safe: Crew IT will never call you out of the blue asking for remote access, passwords or payment. If someone does, hang up and call us on 07 5620 1016.
Support: common questions
Not a client yet?
No problem. Call 07 5620 1016 for ad hoc support, or book a free consultation to talk about managed IT.
What details should I have ready?
Your name and business, the device or system affected, what you were doing when the problem started, any error message (a photo is fine) and how many people are affected.