VoIP phone systems
VoIP phone systems for Gold Coast and Brisbane businesses
Replace the old phone system with a cloud phone system that keeps your numbers, follows your team to their mobiles and laptops, and is supported by the same local team that looks after your IT.
- Keep your existing numbers
- Desk phones, mobile app and computer softphone
- Installed and supported locally
Quick answer: A VoIP (voice over internet protocol) phone system makes and receives calls over your internet connection instead of old copper lines. Crew IT designs, installs and supports cloud VoIP phone systems for businesses on the Gold Coast and in Brisbane, including number porting, handsets, mobile apps, call queues, auto attendants and voicemail to email.
Features
A professional phone system, without the PABX in the cupboard
Keep your numbers
We port your existing phone numbers to the new system, so customers keep calling the number they know.
Work from anywhere
Answer your business line on a desk phone, a mobile app or your computer, in the office or at home.
Auto attendant and queues
"Press 1 for sales" menus, ring groups and call queues so the right person answers, every time.
Business hours and diversions
Calls routed automatically by time of day and public holidays, with after-hours messages or diversions.
Voicemail to email
Voicemails delivered to your inbox as audio files, so nothing is missed.
Call recording and reporting
Optional call recording and call statistics for training, quality and disputes.
Switching
How we move you to VoIP
- Review We look at your current numbers, call flows, handsets, internet connection and contract end dates.
- Design We map out how calls should flow, who answers what and what happens after hours.
- Check the network Voice needs a stable connection, so we check your internet and office network and fix anything that would affect call quality.
- Install and port Handsets and apps are set up and your numbers are ported across with minimal disruption.
- Train and support Your team gets a quick walkthrough, and changes to call flows are just a phone call to us.
Important: VoIP services rely on power and an internet connection. During a power or internet outage, your VoIP phones may not work, including for emergency calls to Triple Zero (000). Keep a charged mobile phone available, and tell us if anyone at your premises relies on a medical alarm or needs priority assistance.
VoIP phone systems: common questions
Can I keep my business phone number if I move to VoIP?
In almost all cases, yes. Australian landline and 1300 numbers can be ported to a new provider. Porting times vary by carrier and number type, and we manage the process for you.
Is VoIP call quality as good as a normal phone line?
On a stable NBN or business internet connection with a properly configured network, VoIP call quality is excellent. We check your connection and network before installation and set up priority for voice traffic where needed.
Can I use my business number on my mobile?
Yes. With the mobile app you can make and receive calls on your business number from your mobile, without giving out your personal number.
Do we need new handsets?
Not always. Some existing IP handsets can be reused. Otherwise we supply and configure new handsets, or your team can use the softphone app on computers and mobiles.