Managed IT services
Managed IT services for Gold Coast and Brisbane businesses
Hand your IT to a local team that keeps it secure, up to date and working, for a predictable monthly cost. We monitor, patch, protect and support every device, and we are there when your people need help.
- 24/7 monitoring and support available
- SentinelOne protection on every device
- Local onsite technicians
Quick answer: Managed IT services means an IT provider looks after your technology proactively for a monthly fee: monitoring, updates, security, backups and help desk support for your staff. Crew IT provides managed IT for businesses across the Gold Coast and Brisbane, with local onsite visits, SentinelOne protection on every device and 24/7 support available.
What is included
Your complete IT department, without the overhead
Every plan is built around your business, but these are the foundations our managed clients rely on.
Help desk support
Your team contacts one local team for anything IT, from password resets and printer problems to new starters and departures.
24/7 monitoring
We watch computers, servers, NAS devices and backups around the clock and act on alerts before they turn into downtime.
Updates and patching
Windows, macOS and key business applications are kept up to date on a schedule that suits your business hours.
Security built in
SentinelOne EDR on every device, multi-factor authentication, Microsoft 365 security hardening and sensible access controls.
Backup and recovery
Backups of Microsoft 365, servers and storage devices, monitored so you know your data can be recovered when it counts.
Onsite visits
Local technicians attend your office on the Gold Coast or in Brisbane when hands-on work is needed.
Microsoft 365 administration
Users, licences, mailboxes, Teams, SharePoint and OneDrive managed for you, including setup for new staff.
Planning and advice
Advice on hardware replacement, budgets and projects so your IT keeps up with where the business is heading.
Vendor coordination
We can liaise with your internet provider, phone, printer and software vendors so you are not stuck in the middle.
Compare support options
Ad hoc, managed or managed with MDR?
Not sure which model suits you? Here is how they compare.
| Ad hoc support | Managed IT | Managed IT + MDR | |
|---|---|---|---|
| How you pay | Per job, for time used | Monthly plan | Monthly plan |
| Help desk support | Billed per request | Part of the plan | Part of the plan |
| Proactive 24/7 monitoring | No | Yes | Yes |
| Updates and patching | On request | Managed for you | Managed for you |
| SentinelOne EDR | Optional | On every device | On every device |
| 24/7 security operations centre | No | Optional add-on | Yes, Adlumin by N-able |
| Best for | Very small teams with occasional issues | Businesses that rely on IT every day | Executives and businesses with sensitive data |
Who it suits
Is managed IT right for your business?
Managed IT makes the most sense once your business cannot afford a day without email, files or the line-of-business software your team uses. It suits:
- Teams of around 5 to 200 staff who rely on computers every day
- Medical, allied health, legal, accounting, real estate and trade businesses that hold client data
- Businesses without an IT person, or with one who needs backup and after-hours cover
- Owners who want a predictable IT cost instead of surprise bills
What changes when your IT is managed
- Problems are caught by monitoring before staff notice them
- Devices are patched and protected on a schedule, not when someone remembers
- Staff know exactly who to call, and get help quickly
- New starters are set up properly from day one
- You know what IT costs each month
Onboarding
How we take over your IT
- Discovery We document your devices, accounts, network, software and backups, and note anything urgent.
- Secure and standardise We install monitoring and SentinelOne, enforce multi-factor authentication and fix the biggest risks first.
- Go live Your team gets one number for support and a local team that already knows your setup.
- Keep improving Regular check-ins and a simple roadmap keep your IT aligned with the business.
Related services
Managed IT services: common questions
How much do managed IT services cost?
Managed IT is usually priced per user or per device each month, depending on what is included and how complex your environment is. We quote after a free review so you only pay for what your business needs. Call 07 5620 1016 or request a quote.
What happens if something breaks after hours?
Managed clients have 24/7 support available for urgent issues, and our monitoring alerts us to many problems, such as a failed backup or a server running out of space, before your staff notice.
Can you work alongside our in-house IT person?
Yes. We can work with an internal IT person or office manager, providing monitoring and security tools, after-hours cover, extra hands for projects and a second opinion when it is needed.
Do you support Macs as well as Windows PCs?
Yes. We support Windows and macOS computers, along with the iPhones, iPads and Android phones your team uses for work.
How long does it take to move to Crew IT?
It depends on the size of your business and how much needs tidying up, but most small businesses are onboarded within a few weeks. Urgent security risks are dealt with first, so you are better protected from the first week.
Do we have to replace our current computers or software?
No. We start with what you have, make it secure and stable, and only recommend replacements when something is out of support, unsafe or costing you time.