Onsite and remote IT support
Onsite and remote IT support for the Gold Coast and Brisbane
The fastest fix is usually a remote one, and the right fix is sometimes in person. Crew IT does both: secure remote support the moment you call, and local technicians who come to your office when hands-on work is needed.
- Secure, permission-based remote sessions
- Local technicians, not a national call centre
- Gold Coast and Brisbane coverage
Quick answer: Crew IT provides both remote and onsite IT support. Remote support uses a secure, encrypted connection to fix software, email, security and configuration problems without a visit. Onsite support sends a local technician to businesses across the Gold Coast and Brisbane for hardware, network, cabling and hands-on work.
The right fix, either way
When we fix it remotely, and when we come to you
Remote support
We connect to your computer or server through an encrypted remote session that you approve. You can watch everything we do.
- Email, Outlook and Microsoft 365 issues
- Software installs, updates and errors
- Slow or misbehaving computers
- Printer and scanner setup
- Virus checks and account security
- User accounts, passwords and access
Onsite support
Some jobs need a technician in the room. Our team is local, so we can get to you without the delays of a national provider.
- New computer and workstation setups
- Network, Wi-Fi and internet problems
- Server, NAS and hardware faults
- Phone system and handset installs
- Office moves and fit-outs
- Meeting room and display setups
Getting help
What happens when you call
- You call or log a ticket Phone 07 5620 1016, or existing clients can lodge a ticket on our support page.
- We triage We confirm what is affected, how many people are impacted and how urgent it is.
- Remote session If it can be fixed remotely, we connect securely with your permission and get to work.
- Onsite visit if required If it needs hands-on work, we book a technician to your office at a time that suits.
Onsite and remote support: common questions
Is remote IT support safe?
Yes, when it is done properly. Our remote sessions are encrypted and only start with your approval, and you can see what the technician is doing at all times. Be wary of anyone who calls you unexpectedly asking for remote access: Crew IT will never cold-call you to take control of your computer.
Which areas do you cover for onsite support?
We provide onsite support across the Gold Coast, from Coolangatta to Coomera, and across Brisbane, including the CBD, inner suburbs and south side. If you are just outside these areas, call us and we will let you know what is possible.
How do I start a remote support session?
Call 07 5620 1016 first so we know who you are, then follow the steps on our support page. The technician will guide you through it.
Do onsite visits cost more than remote support?
Onsite work includes travel time, so it generally costs more than a remote fix. That is why we fix remotely wherever we can and come onsite when it is genuinely needed.