Ad hoc IT support
Ad hoc IT support on the Gold Coast and in Brisbane
Need IT help without a monthly contract? Call Crew IT when something breaks, needs setting up or just is not working right. Local technicians fix it remotely or onsite, and you only pay for the help you use.
- No lock-in contract
- Remote fixes, often in the same call
- Onsite visits across the Gold Coast and Brisbane
Quick answer: Ad hoc IT support is pay as you go IT help: there is no contract, you contact an IT company when you need something fixed or set up, and you are billed for the time spent. Crew IT provides ad hoc support to businesses and home offices across the Gold Coast and Brisbane, remotely and onsite.
What we help with
Fast help for everyday IT problems
If it plugs in, logs in or connects to the internet, we can probably help.
Computers and laptops
Slow PCs and Macs, crashes, upgrades, new computer setup and data transfers.
Email and Microsoft 365
Outlook problems, mailbox setup, shared calendars, Teams and OneDrive sync issues.
Internet and Wi-Fi
Dropouts, slow speeds, black spots, new routers, guest Wi-Fi and network cabling advice.
Viruses and scams
Malware removal, suspicious emails, hacked accounts and getting you protected afterwards.
Printers and devices
Printers, scanners, NAS drives and other office devices that will not connect or behave.
Small projects
Office moves, new staff setups, software installs, backup setup and one-off security checks.
How ad hoc support works
Call, we fix it, you get a clear invoice
- Get in touch Call 07 5620 1016 or send us the details. Tell us what is happening and how urgent it is.
- Remote first With your permission we connect securely to the device, and many problems are solved there and then.
- Onsite if needed If it needs hands-on work, we book a local technician to come to you.
- Pay for what you used You are invoiced for the time spent, with notes on what we did.
Ad hoc support is a good fit when
- You have a small team and IT issues are occasional
- You already have IT support but need extra hands or a second opinion
- You have a one-off project, such as an office move or new computers
- You want to try Crew IT before considering a managed plan
Tip: if you find yourself calling for help most weeks, a managed IT plan usually works out better value and prevents many of the problems in the first place.
Related services
Ad hoc IT support: common questions
Do I need a contract for ad hoc IT support?
No. Ad hoc support has no lock-in contract or monthly fee. You contact us when you need help and pay for the time spent on the job.
Can you fix my problem remotely?
Very often, yes. Software problems, email issues, slow computers, printer setup and many security problems can be fixed through a secure remote session. We only come onsite when hands-on work is needed, which saves you time and money.
Do you help home offices and sole traders?
Yes. Many sole traders and home-based businesses on the Gold Coast and in Brisbane use our ad hoc support for setup, troubleshooting and security.
What if my computer has a virus or my email was hacked?
Call us straight away on 07 5620 1016 and avoid entering passwords or banking details until it is checked. We will contain the problem, secure your accounts with new passwords and multi-factor authentication, and check whether anything else was affected.
Can I move from ad hoc support to a managed plan later?
Yes, at any time. Because we already know your setup, the move to managed IT is quick.