Privacy policy
How Crew IT Pty Ltd collects, uses and protects personal information.
About this policy
Crew IT Pty Ltd ("Crew IT", "we", "us") respects your privacy. This policy explains how we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We collect personal information that is reasonably necessary to provide our services and run our business, such as:
- your name, business name, email address, phone number and address
- details you give us in enquiries, support requests and phone calls
- information needed to set up and support your systems, such as user names, device details and system logs
- billing and account information
- basic website usage information, such as pages visited and browser type
How we collect it
We collect information directly from you when you contact us, complete a form, lodge a support ticket or engage our services. When we support your IT systems we may access personal information held in those systems, and we only do so as needed to provide the service you have asked for.
How we use it
- to respond to enquiries and provide quotes
- to deliver, support and improve our services
- to monitor and protect the systems we manage for you
- to send invoices and manage our relationship with you
- to meet our legal obligations
We do not sell personal information.
Disclosure
We may share personal information with trusted service providers who help us deliver our services, such as software, security monitoring, cloud and hosting providers, and only to the extent needed. Some of these providers may store data outside Australia. We take reasonable steps to ensure they protect personal information appropriately.
Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls, multi-factor authentication, encryption and monitoring.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
- Phone
- 07 5620 1016
- Service area
- Gold Coast and Brisbane, Queensland